OVERVIEW
At Vivinook, we are committed to ensuring you have a special and positive experience with us. While the following Terms & Conditions provide a legal framework for our services, we strive to approach customer interactions with common sense, kindness, and outstanding service. By placing an order with us, you acknowledge that you have read, understood, and agreed to these Terms & Conditions.
If you have any concerns regarding these terms, please contact us before making a purchase.
This website is operated by Vivinook. Throughout the site, the terms “we,” “us,” and “our” refer to Vivinook. By accessing our website and/or purchasing from us, you engage in our “Service” and agree to be bound by the following Terms & Conditions, including any policies referenced herein. These terms apply to all users, including browsers, vendors, customers, merchants, and contributors of content.
We reserve the right to modify these Terms & Conditions at any time. It is your responsibility to review this page periodically for updates. Continued use of our website constitutes acceptance of any changes.
1. ONLINE STORE TERMS
- A contract between the customer and Vivinook is formed once an order has been accepted, processed, and dispatched. At this point, your payment method will be charged.
- Prices and availability are subject to change without notice. In rare cases, a price may be adjusted at the time of delivery, but every effort is made to avoid this.
- A delivery charge may apply where applicable. Please refer to our Shipping & Returns Policy for details.
- By using this site, you confirm that you are at least the legal age of majority in your location or have consent from a guardian.
- Our products may not be used for illegal or unauthorized purposes.
- Transmitting viruses, malicious code, or any destructive action on our site is strictly prohibited.
- Any violation of these terms will result in immediate termination of your access to our services.
2. ORDER PROCESSING & DELIVERY
- Estimated delivery dates are provided for reference only and may change due to unforeseen circumstances.
- Based on your location, your order is expected to be delivered within 20-30 days.
- We are not liable for delays caused by strikes, supply chain disruptions, or force majeure events.
- In cases where supply is impossible, we reserve the right to cancel the contract partially or fully.
For more details, please review our Shipping & Returns Policy.
3. GENERAL CONDITIONS
- We reserve the right to refuse service to anyone for any reason at any time.
- Content you submit (excluding payment details) may be transferred unencrypted across networks.
- Credit card information is always encrypted during transmission for security.
- You may not copy, duplicate, or exploit any part of our services without express permission.
4. PRODUCT & PRICING INFORMATION
- Prices may change without notice.
- We reserve the right to modify or discontinue products without prior notice.
- Some products may be available exclusively online and may have limited quantities.
- We make every effort to display product colors accurately but cannot guarantee an exact match on different devices.
- All descriptions and pricing of products are subject to change at our discretion.
5. ACCURACY OF BILLING & ACCOUNT INFORMATION
- We may limit or cancel orders placed with us at our discretion.
- If an order is modified or canceled, we will attempt to notify you via email or phone.
- Customers are responsible for providing accurate billing and shipping information.
6. RETURNS & REFUNDS
- For details on returns and refunds, please review our Shipping & Returns Policy.
7. THIRD-PARTY LINKS & SERVICES
- Certain content on our website may include third-party materials or links.
- We are not responsible for examining the accuracy of third-party content or websites.
- Any issues with third-party products or services should be directed to the respective provider.
8. COMMENTS & USER-GENERATED CONTENT
- If you submit comments, ideas, or feedback, we may use them without restriction.
- We reserve the right to remove content deemed offensive, unlawful, or violating intellectual property rights.
9. DISCLAIMER OF WARRANTIES & LIMITATION OF LIABILITY
- We do not guarantee uninterrupted, secure, or error-free use of our services.
- All products and services are provided “as is” and “as available” without warranties.
- We are not responsible for damages, including but not limited to lost profits or data, caused by use of our website or services.
10. GEMSTONES & JEWELRY
- Gemstones have energetic properties but are not a substitute for medical treatment. Please consult a medical professional for health concerns.
- Jewelry is handmade, making each piece unique. Variations in design and natural stones may occur.
11. INTELLECTUAL PROPERTY & USAGE RIGHTS
- All content, including text, images, designs, and logos, is owned by Vivinook and protected by copyright.
- You may not copy, modify, or distribute any material from this website without written permission.
- You may print or download materials for personal use only.
12. CHANGES TO TERMS & CONDITIONS
- We reserve the right to update or modify these terms at any time. Your continued use of our website signifies acceptance of any changes.
13. CONTACT INFORMATION
- For any inquiries about these Terms & Conditions, please contact us at：vivinook@vivinook.com
14. GOVERNING LAW
- These Terms & Conditions are governed by and construed in accordance with the laws of Hong Kong, China.